Provider Terms

1. Eligibility

To become a Provider, you must:

• Be at least 18 years of age
• Hold any licenses or certifications required by law for your service category
• Operate legally in the service area(s) you declare at onboarding
• Have a valid payment method on file (ACH bank account preferred; tokenized card accepted)
• Agree to these Provider Terms and the AltPROP Terms of Service

AltPROP reserves the right to verify credentials and to decline or terminate any Provider account at its discretion.

2. Connection Billing

2.1 What is a Qualified Connection

A "Qualified Connection" is a consumer inquiry that meets all of the following criteria:

• The consumer is authenticated (registered AltPROP account or verified contact information)
• The consumer's inquiry falls within your declared service area
• The consumer has provided at least one valid contact method (email or phone)
• The inquiry matches your declared service category

Inquiries that do not meet all four criteria are recorded for your visibility but are not billed.

2.2 Connection Fee

The current connection fee is $50 per qualified connection. AltPROP may change the connection fee with 30 days' notice. Connections billed before the notice period expires are charged at the prior rate.

2.3 Billing Cycle

Qualified connections are aggregated across the calendar month. On the 1st of the following month, AltPROP generates an invoice and charges your payment method on file. You will receive an email invoice regardless of whether the amount is $0 or greater.

2.4 Payment Method

A valid payment method must be on file before you can receive qualified connections. If your payment method fails, connections are paused until the payment method is updated and any outstanding balance is resolved. ACH bank debit is preferred; tokenized card is accepted as a secondary option.

2.5 Late Payments and Billing Claims

Unpaid amounts accrue interest at 1.5% per month (or the maximum rate permitted by law, if lower). You are responsible for the reasonable collection costs and attorneys' fees AltPROP incurs to collect past-due amounts. Except through the connection-dispute process in Section 3, you waive any claim relating to a charge unless you notify billing@altprop.ai within sixty (60) days of the invoice date.

3. Connection Dispute Process

You have a 7-day window from the date of your monthly billing statement to dispute any billed connection. Grounds for a valid dispute include:

• Spam or bot — the contact information is invalid or non-human
• Duplicate — the same consumer submitted multiple inquiries billed as separate connections
• Wrong category — the inquiry was for a service type outside your declared categories
• Out of area — the inquiry originated from outside your declared service area
• Ghost consumer — the consumer cannot be reached at the provided contact information after reasonable attempts

To dispute a connection, navigate to your Provider dashboard → Connections → click the connection → "Dispute this connection," or email billing@altprop.ai with your account email and connection ID. AltPROP will review and respond within 5 business days. Approved disputes are credited to your next monthly invoice.

Disputes submitted after the 7-day window are not eligible for credit except at AltPROP's sole discretion.

4. Data Use and Privacy

When you receive a qualified connection, AltPROP shares the consumer's name, contact information, and inquiry context with you. You agree to:

• Use consumer contact information only to respond to the specific inquiry
• Not sell, share, or transfer consumer contact information to third parties
• Not add consumers to any marketing list without their separate, explicit consent
• Comply with applicable privacy law (TDPSA, CCPA, CAN-SPAM, TCPA) in all communications
• Honor any consumer request to stop contact

AltPROP processes Provider account data in accordance with our Privacy Policy.

5. Provider Conduct

You agree to:

• Represent your qualifications, credentials, and service areas accurately
• Respond promptly and professionally to consumer inquiries
• Maintain the licenses and certifications required for your service category
• Comply with all applicable federal, state, and local laws
• Not engage in deceptive practices, price gouging, or consumer harm

AltPROP may suspend or terminate a Provider account for conduct that violates these standards, with or without prior notice depending on severity.

6. Termination

Either party may terminate Provider participation at any time. You may close your account by contacting support@altprop.ai. Upon termination:

• Connection delivery stops immediately
• Any outstanding invoice for connections received before termination remains due
• You retain the right to dispute connections received within the standard 7-day window
• Account and billing records are retained per our data retention schedule

7. Disclaimers and Limitation of Liability

AltPROP provides the marketplace and connections "as is" and "as available," without warranties of any kind. AltPROP does not guarantee the number, quality, timing, or conversion of connections, or that any connection will result in a booking, sale, or revenue. AltPROP is a technology platform and is not a party to, and is not responsible for, any agreement, service, or transaction between you and a consumer.

To the fullest extent permitted by law, AltPROP will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including lost profits, revenue, goodwill, or business interruption), even if advised of the possibility. AltPROP's total aggregate liability for all claims relating to these Provider Terms or the marketplace will not exceed the total connection fees you paid to AltPROP in the twelve (12) months preceding the event giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless PROP, LLC and AltPROP, Inc., and their affiliates, officers, directors, employees, and agents, from any third-party claim, loss, or liability (including reasonable attorneys' fees) arising out of (i) your services, communications, or dealings with consumers; (ii) your violation of any law or regulation, including licensing, privacy (TDPSA, CCPA, CAN-SPAM, TCPA), and consumer-protection laws; and (iii) your breach of these Provider Terms or the Terms of Service.

9. Dispute Resolution and Governing Law

These Provider Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

(a) Informal Resolution First (required before arbitration or suit). Before starting arbitration or filing any lawsuit, you and AltPROP agree to first try, in good faith, to resolve any dispute, claim, or controversy arising out of or relating to these Provider Terms or the marketplace (a "Dispute"). The party raising a Dispute must send the other a written Notice of Dispute — yours to PROP, LLC, Attn: Legal, and to legal@altprop.ai — including your name, contact information, a description of the Dispute, and the specific relief you seek. The parties will negotiate in good faith for at least thirty (30) days after the Notice is received. Completing this process is a condition precedent to commencing arbitration or litigation, and any applicable limitations period is tolled while the parties comply in good faith.

(b) Binding Arbitration. If a Dispute is not resolved within thirty (30) days, it will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, governed by the Federal Arbitration Act, and seated in Lubbock County, Texas. Either party may instead bring an individual claim in small-claims court, or seek injunctive or equitable relief for intellectual-property or misuse claims in a court of competent jurisdiction, without first arbitrating.

(c) Class Action Waiver. You and AltPROP may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. If this Class Action Waiver is found unenforceable, the entirety of this Section 9 (other than the governing-law provision) shall be void. This Section 9 survives termination of these Provider Terms.

(d) Attorneys' Fees. In any Dispute, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.

10. Modifications

AltPROP may update these Provider Terms at any time. Material changes (including connection fee changes) will be communicated by email to your registered address with at least 30 days' notice. Continued participation after the notice period constitutes acceptance of the updated terms.