Privacy Policy

1.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Professional licenses, certifications, business information
• Property Information: Property details, photos, descriptions, pricing
• Communication Data: Messages, inquiries, support requests
• Financial Information: Payment details, transaction history, billing information
• Identity Verification: Government IDs, professional licenses, ownership documents

1.2 Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, device type, operating system
• Location Data: General location from IP address, precise location if permitted
• Cookies & Tracking: Analytics cookies, preference cookies, advertising cookies

1.3 Information from Third Parties

• MLS Data: Property listings and market data from MLS providers
• Public Records: Property ownership, tax records, transaction history
• Social Media: Public profile information if you connect social accounts
• Partner Platforms: Information from integrated services and partners

2.1 Platform Services

• Create and manage your account
• Connect you with real estate professionals
• Process property listings and inquiries
• Facilitate communications and transactions
• Provide customer support and assistance

2.2 Business Operations

• Verify professional licenses and credentials
• Process payments and manage subscriptions
• Prevent fraud and ensure platform security
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our terms

2.3 Communications

• Send transactional emails and notifications
• Provide updates about your listings or inquiries
• Share relevant market information and insights
• Send marketing communications (with consent)
• Conduct surveys and gather feedback

2.4 Platform Improvement

• Analyze usage patterns and user behavior
• Develop new features and services
• Improve platform performance and reliability
• Personalize user experience and content
• Conduct research and analytics

3.1 Real Estate Professionals

When you submit property inquiries or requests, we share your contact information and inquiry details with relevant licensed real estate professionals to facilitate connections.

3.2 Service Providers

We share information with trusted service providers who help us operate the platform:

• Cloud hosting and data storage providers
• Payment processors and financial services
• Email and communication service providers
• Analytics and performance monitoring services
• Customer support and help desk services

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes and government requests
• Enforce our terms of service and policies
• Protect the rights, property, and safety of users
• Prevent fraud and illegal activities
• Respond to emergencies and safety concerns

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Employee access controls and security training
• Incident response and breach notification procedures

4.2 Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account information: Until account deletion plus 7 years for legal compliance
• Transaction records: 7 years for financial and tax compliance
• Communication records: 3 years for customer service purposes
• Analytics data: 2 years in aggregated, anonymized form

4.3 International Transfers

Your information may be processed in countries other than your residence. We ensure adequate protection through appropriate safeguards and legal mechanisms.

5.1 Account Settings

You can control your privacy settings through your account dashboard:

• Update contact information and preferences
• Control communication and marketing preferences
• Manage data sharing and visibility settings
• Set location and tracking preferences

5.2 Communication Preferences

• Unsubscribe from marketing emails using the unsubscribe link
• Opt out of SMS communications by replying STOP
• Control push notifications through device settings
• Manage professional connection preferences

5.3 Cookie Controls

You can control cookies through your browser settings and our cookie preference center:

• Essential cookies: Required for platform functionality
• Analytics cookies: Help us improve the platform
• Marketing cookies: Enable personalized advertising
• Third-party cookies: From integrated services and partners

For users in the European Union, we process your personal data based on the following legal grounds:

• Contract Performance: To provide platform services and fulfill our obligations
• Legitimate Interest: To improve our platform, prevent fraud, and ensure security
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations
• Vital Interest: To protect the safety and security of users

California residents have specific rights under the California Consumer Privacy Act (CCPA):

7.1 Right to Know

You have the right to request information about the personal information we collect, use, disclose, and sell about you.

7.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions for legal compliance.

7.3 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights under the CCPA.

7.4 Sale of Personal Information

We do not sell personal information as defined by the CCPA. We may share information with business partners for specific business purposes as described in this policy.